OFFMENU Privacy Policy

Effective Date: 06/23/2025

Last Updated: 07/08/2025

1. Introduction

Welcome to OffMenu ("we," "our," or "us"). We connect pop-up hosts, event organizers, and venue owners through our platform and services. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, applications, or services (collectively, the "Services").

By using OffMenu, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

a. Information You Provide

  • Name, email, phone number
  • Profile photo
  • Event or venue details
  • Messages sent between users
  • Booking information (e.g., guest count, date, description)
  • Payment-related data (processed via Stripe — we do not store this ourselves)

b. Automatically Collected Information

  • Device type, browser, IP address
  • Clicks, page views, and usage patterns (via PostHog)
  • Diagnostics and error logs
  • Analytics via Google Analytics and PostHog

c. Communications

  • Support requests
  • In-app messaging between users

We do not collect government-issued IDs, sensitive health or dietary data, or facial images.

3. How We Use Your Information

We use your information to:

  • Operate and improve the OffMenu platform
  • Facilitate bookings and communication between users
  • Provide customer support
  • Monitor platform usage for stability and diagnostics
  • Review listings and events for quality and safety
  • Comply with legal obligations

We may also use aggregated, anonymized data for analytics and product development. We do not use your personal data for advertising or marketing at this time.

4. How We Share Your Information

We may share limited information:

  • With other users (e.g. venue owners and pop-up hosts) when necessary for booking and coordination
  • With service providers (e.g., Stripe, PostHog, Supabase) who help us run the platform
  • With law enforcement if legally required
  • As part of a business transaction (e.g. merger, acquisition)

We do not sell your personal information or use it for third-party advertising.

5. Cookies and Tracking

We use cookies and similar technologies for analytics and platform performance (e.g., Google Analytics, PostHog).

We do not use cookies for advertising, and we do not currently display a cookie banner. If that changes, we'll update this policy.

6. Your Rights

You may request to:

  • Access the personal data we hold about you
  • Delete your account and associated information
  • Opt out of any future marketing communications (not applicable yet)
  • Export your data

To make a request, email us at privacy@offmenu.space. We will make reasonable efforts to respond within 30 days.

7. Children's Privacy

OffMenu is not intended for children under 13. We do not knowingly collect personal information from children. If we learn we've collected data from a child under 13, we will delete it.

8. Data Security

We use commercially reasonable measures to protect your data, including access controls and best practices for secure hosting via Supabase (U.S.-based). However, no system is 100% secure. You use our Services at your own risk.

9. Data Retention

We retain personal information only as long as necessary for business purposes or legal obligations. You may request deletion of your account at any time.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify users by email or in-app notification. The "Effective Date" at the top will always show when it was last updated.

11. Contact Us

If you have any questions, concerns, or data requests, contact us at: contact@offmenu.space